Key Information:
- Return Window: 30 days from the delivery date
- Restocking Fee: None
- Refund Timeline: Processed within 7 business days after we receive your return
- Return Shipping Costs: Customer is responsible for return postage - unless the item is faulty, damaged or incorrect, in which case we cover it
- Exchanges are accepted
- This policy is subject to our Terms of Service
Return Process
You're welcome to return your order within 30 days of delivery, no worries. Just make sure the item's in mint condition - unworn, unused, and in the original packaging with all the tags still attached. We can't take anything back after the 30-day mark, so don't leave it too long.
To kick off a return, give us a shout at support@kyliefiona.com and we'll send through the return address and the next steps. Before sending anything back, pack it up nice and secure and use a trusted courier with tracking - we wouldn't want it going walkabout.
Please note that you'll need to cover the cost of shipping the item back to us when you're returning it because you changed your mind or it didn't suit. If the item is faulty, damaged or not what you ordered, the return is on us.
Refunds
Once we've received your returned item and given it a proper once-over, we'll process your refund straight back to your original payment method. This usually takes up to 7 business days, give or take, and your bank may need a few extra days to show it. No need to worry about restocking fees - we don't charge any.
Exchanges
If you're keen to swap an item for a different size or colour, flick us a message at support@kyliefiona.com with the details of what you're after and we'll help you sort it out. Just a heads-up - exchanges are only available for unused items returned within 30 days of delivery.
Order Cancellations
If you need to pull the pin on your order, get in touch with us at support@kyliefiona.com as soon as you can. We'll do our best to sort it out, but once the order's in motion we can't always guarantee a cancellation.
Items Damaged or Incorrect?
If your order rocks up damaged or not quite right, snap a photo and send the details through to support@kyliefiona.com. We'll get things sorted pronto and send out a replacement or the correct item without delay, and we'll cover any return postage.
Your Rights Under Australian Consumer Law
Nothing in this policy takes away from your rights under the Australian Consumer Law. Our products come with guarantees that can't be excluded: you're entitled to a replacement or refund for a major failure, and to have goods repaired or replaced if they aren't of acceptable quality and the failure doesn't amount to a major failure.
If you have any questions or concerns, we'll be more than happy to assist! Just let us know using the contact info below.
Customer Services Hours:
Monday to Friday: 9:00 AM - 6:00 PM AEST
Email: support@kyliefiona.com