Key Information:
- Order cut-off: Get your order in by 4:00 PM AEST
- Processing time: We'll get your order ready to go in 1-2 business days (Monday - Friday)
- Shipping time: Once it's shipped, expect it to arrive in about 8-12 business days (Monday - Friday)
- Free shipping: Yep, it's on us - free delivery on every order across Australia with Australia Post
How Shipping Works
After you place your order, we'll send you a confirmation email straight away so you know we've got it and we're getting it ready. We usually pack things up and hand them over within 1-2 business days (Monday - Friday). As soon as your parcel is on its way, you'll get another email with tracking details so you can follow its journey.
Most of the time your order should arrive within 8-12 business days (Monday - Friday) after it's shipped. And just a reminder - delivery is free on every order across Australia.
Delays
Most orders arrive within the expected time (processing and shipping combined), but every now and then it can take a little longer. This might happen during busy holiday seasons, high-volume periods, or if something unexpected pops up. If your order seems to be taking a bit longer than it should, please hang tight for an extra 3 business days (Monday - Friday) before reaching out. If it still hasn't shown up after that, shoot us an email at support@kyliefiona.com and we'll look into it for you.
Order Cancellations
If you need to cancel your order, reach out to us at support@kyliefiona.com as soon as possible. We'll do our best to accommodate your request, but please note that cancellations can't be guaranteed once the order has started processing.
Items Damaged or Incorrect?
If your order arrives damaged or incorrect, please send a photo and the details to support@kyliefiona.com. We'll arrange a replacement or the correct item as soon as possible, at no cost to you.
If you have any questions or concerns, we'll be more than happy to assist! Just let us know using the contact info below.
Customer Services Hours:
Monday to Friday: 9:00 AM - 6:00 PM AEST
Email: support@kyliefiona.com